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Troubleshooting

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  • When I try to activate Final Draft on my Mac, I get this: "Activation server failed with the following error message: Error:[0, 0, 0]***Error code was: 0"
  • After I enter my Final Draft Customer Number and click Activate, I get a message saying Invalid Customer Number
  • None of my characters are showing up in the Navigator/Highlight Characters/Rename Characters/Reports
  • My margin ruler is not showing accurate measurements, even though my formatting is right.
  • I want to type a lowercase "i", but Final Draft keeps correcting it to an uppercase "I."
  • When I quit Final Draft 13 on my Mac, I get a message that says "Final Draft Quit Unexpectedly."
  • When I try to save a PDF on Final Draft 13 on my Mac, nothing happens.
  • When I try to sign in to Final Draft 13, I'm getting an error message that says "LICENSE NOT AVAILABLE, PLEASE CHECK WITH YOUR ADMIN"
  • On Final Draft 12/13 on Windows, I can't see the down arrow on the scrollbar.
  • When I try to sign in to Final Draft 13, the sign-in page keeps loading but never signs in.
  • On Windows, my Final Draft script page looks weird or distorted when I use multiple monitors.
  • On Mac, when I try to sign in to Final Draft 13, I get a blank white screen and can't type anything in.
  • Can I change the Final Draft menus or UI to French/Spanish/Chinese/another language?
  • I'm getting an error 1310 or error 1304 when I try to update Final Draft 13 on Windows.
  • When I try to install Final Draft 13, I get the message "In order to proceed with the update, you must exit Final Draft," but Final Draft isn't open or installed.
  • I opened an older file in FD12/FD13 and any new text is highlighted in blue
  • When I print my script or make a PDF, it's putting the pages in reverse order/back to front.
  • Final Draft 13 keeps asking me to sign in whenever I open it.
  • I can't see the selection color when I click and drag to highlight text on Mac.
  • Every time I open the program a TV template opens instead of a blank screenplay template.
  • When I try to save a Final Draft file on Mac, I get an error message saying that the file name is invalid.
  • How do I delete the Final Draft preferences file on a Mac?
  • When I work on a script on a Mac with two monitors, then open that script on a Mac with one monitor, I can't see the document.
  • Text in index cards is too big or too small.
  • When I make changes in a character report, the changes don't appear in the script.
  • When I open a script I received, there's nothing but question marks on the page and the Beat Board has empty Beats
  • When I double-click on a Final Draft script icon, I get a message that says "There was a problem sending the command to the program" and then the script opens.
  • I have Final Draft for Windows and nothing happens when I try to open it.
  • When I open Final Draft I get this error message: "Final Draft is damaged and can't be opened. Delete Final Draft and download it again from the App Store."
  • Final Draft 10: My character (or cast) report lists certain characters as non-speaking in scenes but the characters are not actually in those scenes in the script anymore. How can I fix this?
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