When I try to activate Final Draft on my Mac, I get this: "Activation server failed with the following error message: Error:[0, 0, 0]***Error code was: 0"
After I enter my Final Draft Customer Number and click Activate, I get a message saying Invalid Customer Number
Every time I open the program a TV template opens instead of a blank screenplay template.
When I try to save a Final Draft file on Mac, I get an error message saying that the file name is invalid.
How do I delete the Final Draft preferences file on a Mac?
When I work on a script on a Mac with two monitors, then open that script on a Mac with one monitor, I can't see the document.
Text in index cards is too big or too small.
When I make changes in a character report, the changes don't appear in the script.
When I open a script I received, there's nothing but question marks on the page and the Beat Board has empty Beats
When I double-click on a Final Draft script icon, I get a message that says "There was a problem sending the command to the program" and then the script opens.

See more

After I enter my Final Draft Customer Number and click Activate, I get a message saying Invalid Customer Number

August 05, 2024 22:59
Updated

Applies to: Final Draft 12 / 11 / 10

Some possible causes of this error are:

Using a Customer Number from a different version of Final Draft (for example using a Final Draft 10 (XFDx) number in Final Draft 12, which requires a number that starts with KFDx);
Not including the dashes -- KFDS-1234-ABCD, etc. is correct, KFDS1234ABCD, etc. is incorrect;
Too many attempts -- restart your computer and try again;
Including an extra space before or after the number when copying and pasting -- be sure you copy only the Customer Number with no extra spaces;
Using a zero or a one (digits) if typing in the number manually. Customer Numbers don't use 1's or 0's, those are the letters I (as in India) or O (as in Oscar).

12000

https://fd.support/3NfrtfU

Powered by Zendesk