When I try to activate Final Draft on my Mac, I get this: "Activation server failed with the following error message: Error:[0, 0, 0]***Error code was: 0"
After I enter my Final Draft Customer Number and click Activate, I get a message saying Invalid Customer Number
When I try to save a PDF on Final Draft 13 on my Mac, nothing happens.
When I try to sign in to Final Draft 13, I'm getting an error message that says "LICENSE NOT AVAILABLE, PLEASE CHECK WITH YOUR ADMIN"
On Final Draft 12/13 on Windows, I can't see the down arrow on the scrollbar.
When I try to sign in to Final Draft 13, the sign-in page keeps loading but never signs in.
On Windows, my Final Draft script page looks weird or distorted when I use multiple monitors.
On Mac, when I try to sign in to Final Draft 13, I get a blank white screen and can't type anything in.
Can I change the Final Draft menus or UI to French/Spanish/Chinese/another language?
I'm getting an error 1310 or error 1304 when I try to update Final Draft 13 on Windows.

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When I try to install Final Draft 13, I get the message "In order to proceed with the update, you must exit Final Draft," but Final Draft isn't open or installed.

October 29, 2024 21:31

This can happen on certain Windows computers when trying to install the latest version of Final Draft 13.

To fix the issue, download and open this installer for an older version of FD13:
https://www.finaldraft.com/downloads/finaldraft1300Win.zip
And complete the installation as normal.

Once that is installed and you've opened FD13 and signed in, you can update to the latest version of FD13 by going to Help > Check for Updates in the menu bar.

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