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Troubleshooting

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  • Why does Speech Control sometimes stop?
  • Final Draft won't let me type anything or says that I'm in Reader Mode.
  • When I try to activate Final Draft on my Windows computer, I get this: "Activation server failed with the following error message: Error:[0, 0, 0]***Error code was: 0"
  • When I double-click the Final Draft application icon (or an alias) on my Mac, nothing happens.
  • The SmartType lists don't transfer when I copy and paste all or part of one script into another.
  • When I try to open a particular script, I get an error message saying that this file is not compatible with this version of Final Draft.
  • I have Final Draft for Windows and it doesn't see the scripts I wrote in an earlier version of Final Draft.
  • In Index Card View in Final Draft for Windows, File > Print Preview shows only a blank page with a couple of red lines at the top.
  • When I open a script, there's no text on the screen.
  • When I go to print I get an error message saying that the printer is not activated.
  • I delete a character "CONT'D" but it keeps coming back.
  • I try to Save As and keep my same file name, but I get a message that the file is marked read-only.
  • My Final Draft script file icons don't look right or when I double-click a script file icon, either some other program opens or Final Draft opens but there's no script displayed.
  • My character (or cast) report lists certain characters as non-speaking in scenes but the characters are not actually in those scenes in the script. How can I fix this?
  • When I try to install Final Draft 12, I get a message saying "Error Opening .dmg Disk Image - No Mountable File Systems."
  • Final Draft 11 -- My character (or cast) report lists certain characters as non-speaking in scenes but the characters are not actually in those scenes in the script. How can I fix this?
  • When I try to save a script, I get a message that says "The document '<file name>' could not be saved. You don't have permission."
  • In a collaboration session, I can't access the Beat Board, index cards or other views of the script, and some icons and menu items are greyed out.
  • When I open Final Draft, I get an error message that says "The code execution cannot proceed because edgegdi.dll was not found."
  • When I try to open a script, I get a message that says "Final Draft cannot open files in the Final Draft File format."
  • I opened my Google Drive file, made some changes, exited the script, and now the circle is spinning endlessly. I can’t open it.
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