- The sales line (800-231-4055 or +1-818-995-8995) is for English-only calls about:
- purchasing software or other products;
- upgrading;
- where to buy;
- program registration and ownership;
- order status;
- a lost customer number;
- company policies;
- our involvement with school programs, film festivals, contests, sponsorships and trade shows;
- all other non-technical questions and issues not related to the installation, operation or maintenance of Final Draft software.
This line is available 8:30AM to 5:30PM PT, Mon. - Fri.
- The support line (818-906-8930) is for English-only calls about:
- installing or uninstalling Final Draft software or updates;
- opening or using Final Draft software;
- any of Final Draft software's functions or commands;
- file management, backup and distribution (i.e. locating backup files, saving a script to a network drive, emailing a script, etc.);
This line is available 8:30AM to 5:30PM PT, Mon. - Fri.
Support is available only for registered Final Draft 12 / 11 / 10 and FD Go and FD Mobile customers.
We also offer chat support and email support.
Please note that our customer support covers issues with the software; script style questions (i.e. how to write a subtitled dream sequence for a particular studio, how to write a love scene for a particular soap opera) are beyond the scope of our service.
The activation line (818-789-6281) is for calls about activating and deactivating Final Draft. No technical support is available at this phone number. This line is available 24/7.
NOTE: Activation service for Final Draft 9 has been discontinued and this version of Final Draft is no longer activatable (or re-activatable) to run in full mode on any computer. The program will continue to work but only on a computer that is already activated and only if nothing is done to the computer that will deactivate it (such as an OS upgrade or a replacement hard drive).
All support for Final Draft 9 and earlier, including software activation and deactivation, has been discontinued.
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