If you’re being prompted to enter your Final Draft Customer Number but you don’t have it, if you registered it with us then you can try our number retrieval form:
https://www.finaldraft.com/sf/retrieve-customer-number.php
Otherwise, please write a note to us via
https://www.finaldraft.com/contact/contact-sales
and let us know what happened. Be sure to include the email address you used when you purchased Final Draft.