Support Center > Knowledge Base> Tagged: crash
Tag: crash
20 Articles
Orange arrow I get a crash with Final Draft 7 on OS X when I choose a certain character from the SmartType list.

3350 views
  This was a known issue that has been resolved, although the fix is not available for Final Draft 7. Information on upgrading to Final Draft 10 is HERE. The problem occurs if The SmartType item (such as a Character Name) starts with a special character (such as an umlaut, Ã); or The Smart...
Tagged: FD7, SmartType, crash


Orange arrow I get a runtime error when I launch Final Draft 7.

4935 views
  This runtime error can occur if you've moved the Final Draft executable file... ...from the Final Draft 7 folder on the hard drive to the Desktop in an attempt to create a shortcut. The quick way to find out if this is the case is to right-click on the "shortcut." Left-click on Properties and if...
Orange arrow I purchased the downloadable version of Final Draft and I need to reinstall.

25410 views
  If you bought Final Draft 10 / 9 / 8 as a download, you can always download the full installer for free from our website. The installers are HERE. Once you've downloaded the installer, you may want to copy it to a USB drive, DVD/R/W or CD/R/W or some other storage device for future use. If you don...
Orange arrow FD8 for Mac crashes on save.

4193 views
  This issue was resolved with the release of 8.0.3.1 (Mac OS X 10.12 - Sierra* / 10.11 - El Capitan / 10.10 - Yosemite / 10.9 - Mavericks / 10.8 - Mountain Lion / 10.7 - Lion / 10.6.8 - Snow Leopard and 8.0.1 (Mac OS X 10.4.11 - 10.6). The full installer is free and available HERE. You do not need ...
Tagged: FD8, update, crash


Orange arrow When I import an RTF, it crashes or it's blank.

4634 views
  Some Final Draft users encounter problems when they save a script as an RTF file and import the RTF file into Word. Typically the script crashes or hangs or imports as a blank document. The problem is caused by two Asian-language fonts that ship with Vista and Microsoft Office 2008 for Mac. The fon...
Tagged: crash, RTF, export


Orange arrow Tagger 1 crashes when I import a script.

4342 views
  We have found an issue with Tagger 1.2.2: When you import a script with Transition paragraph that are either 8 characters long: FADE IN: FADE TO: BACK TO: or 13 characters long: MATCH CUT TO: the program will crash. If you need to continue using Tagger 1, the simple workaround is to ...
Orange arrow Final Draft 8 for Windows crashes when I try to save a Script Report.

3455 views
  This is a known issue that has been resolved in a newer version of Final Draft. Information on upgrading is HERE. If choose not to upgrade, the workaround is to copy and paste the contents of the Script Report into a new Final Draft document and save this file. IMPORTANT: Live technical support (...
Tagged: report, crash


Orange arrow Final Draft 7 on OS X crashes on launch or when I try to activate.

6085 views
  Final Draft 7 is not compatible with Mac OS X 10.12 (Sierra), 10.11 (El Capitan), 10.10 (Yosemite), 10.9 (Mavericks), 10.8 (Mountain Lion) or 10. 7 (Lion). It is supported on 10.4.11 - 10.6.8. NOTE: All support for Final Draft 7, including software activation, has been discontinued. You may find s...
Tagged: font, FD6, Courier, FD7, crash


Orange arrow FD7 disappears or crashes when I try to install or activate on an OS X computer.

6699 views
  Final Draft 7 is not supported on Mac OS X 10.12 (Sierra), 10.11 (El Capitan), 10.10 (Yosemite), 10.9 (Mavericks), 10.8 (Mountain Lion) or 10.7 (Lion), it's too old. If you need to run Final Draft on a computer with one of these operating systems, you will want to upgrade to FD10, which is compatib...
Orange arrow My computer crashed, how do I reinstall Final Draft?

30258 views
  If you need to reinstall Final Draft after: Computer replacement A computer crash Hard drive failure Stolen laptop or any other reason, you can download the latest Final Draft installer with your registered Customer Number. The Final Draft installers are available HERE. If you don't know...
Posted in: Installing

Orange arrow When I try to work on or save a ScriptCompare document, Final Draft crashes.

2690 views
  This is a known issue but it has an easy workaround. After you have generated the compare document, before you do any work on it: Go to Edit > Select All or on your keyboard press Control + A (Windows) or Command + A (Mac); Go to Edit > Copy or on your keyboard press Control + C (Windows)...
Tagged: crash


Orange arrow Final Draft 7 on Windows crashes when I delete a character name from the Scene Cast list.

2186 views
  This was a known issue that has been eliminated in a later version of Final Draft. If you do not plan to upgrade to FD10, do not try to manually edit the automatically-generated Scene Cast list paragraph. NOTE: All support for Final Draft 7, including software activation, has been discontinued. ...
Tagged: crash


Orange arrow When I paste a large document into Final Draft, it freezes.

4392 views
  Final Draft isn't frozen and it hasn't crashed. Pasting in a large document requires that every page be recalculated and this can take some time. After you paste the material in, give the program a few minutes to do its job. When it's done you'll be able to resume your work. IMPORTANT: Do NOT past...
Tagged: import, crash, freeze


Orange arrow When I try to print an FD8 script from a Mac to a Xerox printer, I get this error message: "Library/Printers/Xerox/Filters/pstophaserps failed."

4329 views
  There is a defect in some Xerox printer drivers for Mac which can prevent Final Draft from printing a particular script: These drivers do not support print jobs with more than 10 custom print settings. Final Draft includes two print options which can easily have more than 10 custom print settings ...
Orange arrow When printing a Final Draft 8 script on Mac and with a Xerox printer, Final Draft crashes with this message: "XRPDFPREFILTER FAILED."

4939 views
  This was an issue in the Xerox printer driver. Xerox has issued an updated driver that should eliminate this problem. The new driver is available HERE. IMPORTANT: Live technical support (phone, chat, email) for Final Draft 8 will end on December 31, 2017. You will still be able to find informatio...

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