Support Center > Knowledge Base> Tagged: crash
Tag: crash
21 Articles
Orange arrow Final Draft 8.0.2 on Mac 10.7 (Lion) crashes on save.

  This issue has been resolved with the release of The free installer is available HERE. There is no need to uninstall the previous version, the installer will overwrite it....
Tagged: saving, crash

Orange arrow I get a crash with Final Draft 7 on OS X when I choose a certain character from the SmartType list.

  This was a known issue that has been resolved, although the fix is not available for Final Draft 7. Information on upgrading to Final Draft 10 is HERE. The problem occurs if The SmartType item (such as a Character Name) starts with a special character (such as an umlaut, Ã); or The Smart...
Tagged: FD7, SmartType, crash

Orange arrow I get a runtime error when I launch Final Draft 7.

  This runtime error can occur if you've moved the Final Draft executable file... ...from the Final Draft 7 folder on the hard drive to the Desktop in an attempt to create a shortcut. The quick way to find out if this is the case is to right-click on the "shortcut." Left-click on Properties and if...
Orange arrow I purchased the downloadable version of Final Draft and I need to reinstall.

  If you bought Final Draft 10 / 9 / 8 as a download, you can always download the full installer for free from our website. The installers are HERE. Once you've downloaded the installer, you may want to copy it to a USB drive, DVD/R/W or CD/R/W or some other storage device for future use. If you don...
Orange arrow FD8 for Mac crashes on save.

  This issue was resolved with the release of (Mac OS X 10.12 - Sierra* / 10.11 - El Capitan / 10.10 - Yosemite / 10.9 - Mavericks / 10.8 - Mountain Lion / 10.7 - Lion / 10.6.8 - Snow Leopard and 8.0.1 (Mac OS X 10.4.11 - 10.6). The full installer is free and available HERE. You do not need ...
Tagged: FD8, update, crash

Orange arrow When I import an RTF, it crashes or it's blank.

  Some Final Draft users encounter problems when they save a script as an RTF file and import the RTF file into Word. Typically the script crashes or hangs or imports as a blank document. The problem is caused by two Asian-language fonts that ship with Vista and Microsoft Office 2008 for Mac. The fon...
Tagged: crash, RTF, export

Orange arrow Tagger 1 crashes when I import a script.

  We have found an issue with Tagger 1.2.2: When you import a script with Transition paragraph that are either 8 characters long: FADE IN: FADE TO: BACK TO: or 13 characters long: MATCH CUT TO: the program will crash. If you need to continue using Tagger 1, the simple workaround is to ...
Orange arrow Final Draft 8 for Windows crashes when I try to save a Script Report.

  This is a known issue that has been resolved in a newer version of Final Draft. Information on upgrading is HERE. If choose not to upgrade, the workaround is to copy and paste the contents of the Script Report into a new Final Draft document and save this file....
Tagged: report, crash

Orange arrow Final Draft 7 on OS X crashes on launch or when I try to activate.

  Final Draft 7 is not compatible with Mac OS X 10.12 (Sierra), 10.11 (El Capitan), 10.10 (Yosemite), 10.9 (Mavericks), 10.8 (Mountain Lion) or 10. 7 (Lion). It is supported on 10.4.11 - 10.6.8. NOTE: All support for Final Draft 7 and older, including software activation, has been discontinued....
Tagged: font, FD6, Courier, FD7, crash

Orange arrow FD7 disappears or crashes when I try to install or activate on an OS X computer.

  Final Draft 7 is not supported on Mac OS X 10.12 (Sierra), 10.11 (El Capitan), 10.10 (Yosemite), 10.9 (Mavericks), 10.8 (Mountain Lion) or 10.7 (Lion), it's too old. If you need to run Final Draft on a computer with one of these operating systems, you will want to upgrade to FD10, which is compatib...
Orange arrow My computer crashed, how do I reinstall Final Draft?

  If you need to reinstall Final Draft after: Computer replacement A computer crash Hard drive failure Stolen laptop or any other reason, you can download the latest Final Draft installer with your registered Customer Number. Click HERE to download the Final Draft 10 installer. Click HERE ...
Posted in: Installing

Orange arrow When I try to work on or save a ScriptCompare document, Final Draft crashes.

  This is a known issue but it has an easy workaround. After you have generated the compare document, before you do any work on it: Go to Edit > Select All or on your keyboard press Control + A (Windows) or Command + A (Mac); Go to Edit > Copy or on your keyboard press Control + C (Windows)...
Tagged: crash

Orange arrow Final Draft 7 on Windows crashes when I delete a character name from the Scene Cast list.

  This was a known issue that has been eliminated in a later version of Final Draft. If you do not plan to upgrade to FD10, do not try to manually edit the automatically-generated Scene Cast list paragraph. NOTE: All support for Final Draft 7 and older has been discontinued....
Tagged: crash

Orange arrow When I paste a large document into Final Draft, it freezes.

  Final Draft isn't frozen and it hasn't crashed. Pasting in a large document requires that every page be recalculated and this can take some time. After you paste the material in, give the program a few minutes to do its job. When it's done you'll be able to resume your work. IMPORTANT: Do NOT past...
Tagged: import, crash, freeze

Orange arrow When I try to print an FD8 script from a Mac to a Xerox printer, I get this error message: "Library/Printers/Xerox/Filters/pstophaserps failed."

  There is a defect in some Xerox printer drivers for Mac which can prevent Final Draft from printing a particular script: These drivers do not support print jobs with more than 10 custom print settings. Final Draft includes two print options which can easily have more than 10 custom print settings ...

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