Support Center > Knowledge Base> Tagged: crash
Tag: crash
18 Articles
Orange arrow I get a crash with Final Draft 7 on OS X when I choose a certain character from the SmartType list.

3949 views
  This was a known issue that has been resolved, although the fix is not available for Final Draft 7. Information on upgrading to Final Draft 10 is HERE. The problem occurs if The SmartType item (such as a Character Name) starts with a special character (such as an umlaut, Ã); or The Smart...
Tagged: FD7, SmartType, crash


Orange arrow I get a runtime error when I launch Final Draft 7.

5655 views
  This runtime error can occur if you've moved the Final Draft executable file... ...from the Final Draft 7 folder on the hard drive to the Desktop in an attempt to create a shortcut. The quick way to find out if this is the case is to right-click on the "shortcut." Left-click on Properties and if...
Orange arrow I purchased the downloadable version of Final Draft and I need to reinstall.

29720 views
  If you bought Final Draft 10 / 9 as a download, you can always download the full installer for free from our website. The installers are HERE. Once you've downloaded the installer, you may want to copy it to a USB drive, DVD/R/W or CD/R/W or some other storage device for future use. If you don't w...
Orange arrow Tagger 1 crashes when I import a script.

5496 views
  We have found an issue with Tagger 1.2.2: When you import a script with Transition paragraph that are either 8 characters long: FADE IN: FADE TO: BACK TO: or 13 characters long: MATCH CUT TO: the program will crash. If you need to continue using Tagger 1, the simple workaround is to ...
Orange arrow Final Draft 8 for Windows crashes when I try to save a Script Report.

4123 views
  This is a known issue that has been resolved in a newer version of Final Draft. Information on upgrading is HERE. If choose not to upgrade, the workaround is to copy and paste the contents of the Script Report into a new Final Draft document and save this file. IMPORTANT: Live technical support (...
Tagged: report, crash


Orange arrow Final Draft 7 on OS X crashes on launch or when I try to activate.

6910 views
  Final Draft 7 is not compatible with Mac OS X 10.12 (Sierra), 10.11 (El Capitan), 10.10 (Yosemite), 10.9 (Mavericks), 10.8 (Mountain Lion) or 10. 7 (Lion). It is supported on 10.4.11 - 10.6.8. NOTE: All support for Final Draft 7, including software activation, has been discontinued. You may find s...
Tagged: font, FD6, Courier, FD7, crash


Orange arrow FD7 disappears or crashes when I try to install or activate on an OS X computer.

7377 views
  Final Draft 7 is not supported on Mac OS X 10.12 (Sierra), 10.11 (El Capitan), 10.10 (Yosemite), 10.9 (Mavericks), 10.8 (Mountain Lion) or 10.7 (Lion), it's too old. If you need to run Final Draft on a computer with one of these operating systems, you will want to upgrade to FD10, which is compatib...
Orange arrow My computer crashed, how do I reinstall Final Draft?

34571 views
  If you need to reinstall Final Draft after: Computer replacement A computer crash Hard drive failure Stolen laptop or any other reason, you can download the latest Final Draft installer with your registered Customer Number. The Final Draft installers are available HERE. If you don't know...
Posted in: Installing

Orange arrow When I try to work on or save a ScriptCompare document, Final Draft crashes.

3094 views
  This is a known issue but it has an easy workaround. After you have generated the compare document, before you do any work on it: Go to Edit > Select All or on your keyboard press Control + A (Windows) or Command + A (Mac); Go to Edit > Copy or on your keyboard press Control + C (Windows)...
Tagged: crash


Orange arrow Final Draft 7 on Windows crashes when I delete a character name from the Scene Cast list.

2603 views
  This was a known issue that has been eliminated in a later version of Final Draft. If you do not plan to upgrade to FD10, do not try to manually edit the automatically-generated Scene Cast list paragraph. NOTE: All support for Final Draft 7, including software activation, has been discontinued. ...
Tagged: crash


Orange arrow When I paste a large document into Final Draft, it freezes.

5006 views
  Final Draft isn't frozen and it hasn't crashed. Pasting in a large document requires that every page be recalculated and this can take some time. After you paste the material in, give the program a few minutes to do its job. When it's done you'll be able to resume your work. IMPORTANT: Do NOT past...
Tagged: import, crash, freeze


Orange arrow When I try to print an FD8 script from a Mac to a Xerox printer, I get this error message: "Library/Printers/Xerox/Filters/pstophaserps failed."

5004 views
  There is a defect in some Xerox printer drivers for Mac which can prevent Final Draft from printing a particular script: These drivers do not support print jobs with more than 10 custom print settings. Final Draft includes two print options which can easily have more than 10 custom print settings ...
Orange arrow I upgraded to Mac OS 10.10 (Yosemite) and now Final Draft 9 crashes when I try to create a PDF.

9782 views
  If you have a version of Final Draft older than 9.0.4 installed on computer that has been upgraded to Yosemite, you may encounter this issue. To see which version you have, open Final Draft and go to Help > Get Help (9.0.6 and later) or Help > Customer Support (9.0.5 and earlier). If you do ...
Tagged: PDF, crash, FD9


Orange arrow When printing a Final Draft 8 script on Mac and with a Xerox printer, Final Draft crashes with this message: "XRPDFPREFILTER FAILED."

5955 views
  This was an issue in the Xerox printer driver. Xerox has issued an updated driver that should eliminate this problem. The new driver is available HERE. IMPORTANT: Live technical support (phone, chat, email) for Final Draft 8 has been discontinued. You will still be able to find information and so...
Orange arrow Final Draft 7 on Mac crashes when I save a script with an umlaut ( ä ) , a tilde ( ñ ) or another accented character in the file name.

7015 views
  This is a known issue that has been resolved in Final Draft 10. Information on the upgrade to Final Draft 10 is HERE. If you are using Final Draft 7: Although the program will crash, the file may still get saved (for the sake of your work do not, however, rely on this). In the future, be sure to e...

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