Support Center > Knowledge Base> Tagged: error message
Tag: error message
12 Articles
Orange arrow On Mac OS 10.4.11, nothing happens when I try to open Final Draft 8.

  Due to the way OS X 10.4.11 handles permissions, you may be able to install Final Draft 8 without an error message but when you launch it, nothing happens. This occurs because the operating system is not allowing Final Draft to create certain items in the Application Support folder. To get past th...
Posted in: Basic Functions

Orange arrow I get a runtime error when I launch Final Draft 7.

  This runtime error can occur if you've moved the Final Draft executable file... ...from the Final Draft 7 folder on the hard drive to the Desktop in an attempt to create a shortcut. The quick way to find out if this is the case is to right-click on the "shortcut." Left-click on Properties and if...
Orange arrow When I try to save my script in FD8 / 7 on Windows, I get a message stating that the file exists and is marked read-only.

  This is the result of using the Save As command repeatedly. Save As should be used only when you want to rename the file or save it to another location. If you're saving your script as a matter of practice during a writing session, use the Save command rather than the Save As command. The remedy t...
Posted in: Error Messages

Orange arrow When I try to submit my script to the Big Break contest, I get an error message about the billing address of my credit card.

  The Big Break Script Submission System uses several levels of anti-fraud protection. If you are receiving an error message regarding your billing address, it is likely that your address did not pass a validation test by the Address Verification System. The Address Verification System (AVS), manage...
Posted in: Big Break

Orange arrow Final Draft 7 on Windows 10 / 8 / 7 / Vista won't save as PDF.

  Final Draft 7 was released in early 2004 and was engineered for Windows XP, at that time Microsoft's state-of-the-art flagship operating system. The last active development of FD7 was in 2006, long before the release of Windows 10 / 8 / 7 / Vista. These operating systems have made Final Draft 7 obs...
Posted in: PDF

Orange arrow When I try to open a certain FD7 file I get this error: "This file is not compatible with this version of Final Draft."

  This is a rare occurrence but it does happen from time to time. Something on the computer interrupted the data being saved from memory back to the hard drive, so the file wasn't written to the drive properly and is now unreadable by Final Draft. Don't panic. See this article for information on ho...
Posted in: Error Messages

Orange arrow When I install Final Draft, I get a message stating that Final Draft can't be opened because it is from an unidentified developer.

  You will need to temporarily adjust a Mac system setting to allow the installation. Go to System Preferences; Choose Security and Privacy; Click the General tab; If necessary, click the lock icon in the lower left corner and enter your Mac password; Choose Anywhere; Run the Final Draft inst...
Orange arrow After I save a script as PDF, when I try to open it I get a message saying that the file has zero kilobytes.

  There are two possible causes for this: Not enough time was allowed for the PDF to complete. When the PDF is being created, a green status bar moves across the bottom right of the screen. Do not click anything or type while this status bar is moving. You will know the PDF is complete when you...
Posted in: PDF

Orange arrow I get an Out of Bounds exception error in Tagger 1 when I export my tagged file to a scheduling program.

  This error usually means that a Scene Heading is too long; the most common cause is when a sizable piece of action is seen by the program as a Scene Heading. A quick way to ascertain whether you have Scene Headings that are too long is to open the original Final Draft script in Final Draft. Go ...
Orange arrow When I try to install Final Draft 7 onto my Mac, I get an error message saying it can't install library fonts.

  Final Draft 7 is not supported on Mac OS X 10.12 (Sierra), 10.11 (El Capitan), 10.10 (Yosemite), 10.9 (Mavericks), 10.8 (Mountain Lion) or 10.7 (Lion), it's too old. If you need to run Final Draft on a computer with one of these operating systems, you will want to upgrade to FD10, which is compatib...
Posted in: Error Messages

Orange arrow When printing a Final Draft 8 script on Mac and with a Xerox printer, Final Draft crashes with this message: "XRPDFPREFILTER FAILED."

  This was an issue in the Xerox printer driver. Xerox has issued an updated driver that should eliminate this problem. The new driver is available HERE. IMPORTANT: Live technical support (phone, chat, email) for Final Draft 8 has been discontinued. You will still be able to find information and so...
Orange arrow When I try to print an FD8 script from a Mac to a Xerox printer, I get this error message: "Library/Printers/Xerox/Filters/pstophaserps failed."

  There is a defect in some Xerox printer drivers for Mac which can prevent Final Draft from printing a particular script: These drivers do not support print jobs with more than 10 custom print settings. Final Draft includes two print options which can easily have more than 10 custom print settings ...

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