Support Center > Knowledge Base> Category: Web Store
Category: Web Store
13 Articles
Orange arrow If I purchase the download, can I still get a CD?

3299 views
  Yes, if you register your program and contact us, we will mail you a CD for $15. However, the CD has the same installer as what’s available on our download page. You are free to burn this to a CD, and then you’ll basically have a factory Final Draft disk...
Posted in: Sales, Web Store

Orange arrow How long does it take to receive my downloadable Final Draft software?

3455 views
  It shouldn't take more than five or ten minutes. If you do not receive an email from us in this time, please check your junk email or spam folder....
Posted in: Sales, Web Store

Orange arrow How can I track my package?

2687 views
  You will receive an email shortly after the product has been shipped (all packages will be shipped within 1 business day). This email will have your UPS or FedEx tracking number. If there are problems with your order, you can either fill out the online order status form or call us: US and Canada: ...
Posted in: Sales, Web Store

Orange arrow How do I cancel an order?

2933 views
  If you need to cancel your order, please fill out the online order status form or call us: US and Canada: 800-231-4055 All others: 818-995-8995 Our hours are 8:30AM to 5:30PM Mon. - Fri. (PST)....
Posted in: Sales, Web Store

Orange arrow There’s a problem with my order (it’s damaged, I received the wrong item, I never received the package). What should I do?

4904 views
  If there's a problem with your order, please fill out our online order status form or call us: US and Canada: 800-231-4055 All others: 818-995-8995 Our hours are 8:30AM to 5:30PM Mon. - Fri. (PST)....
Posted in: Sales, Web Store

Orange arrow What if I have computer problems and need to reinstall Final Draft software?

2984 views
  The installer is always available as a free download from our website. The installers are HERE under Downloads....
Posted in: Sales, Web Store

Orange arrow What if I have trouble downloading my software purchase?

2011 views
  If you have trouble with the download, please register your software and open a ticket with our support department. A technician will either help you with this download or arrange a download from another source....
Posted in: Sales, Web Store

Orange arrow I received Final Draft software as a gift. Can I return it?

2496 views
  No, we can provide a refund only to the person who has purchased the product....
Posted in: Sales, Web Store

Orange arrow After I’ve downloaded the software installer, where is it stored?

2700 views
  The download will go to your default download folder. This is usually set in your web browser....
Posted in: Sales, Web Store

Orange arrow Do I need to use a specific browser to download software?

3128 views
  No, any current browser should work without problems...
Posted in: Sales, Web Store

Orange arrow Does Final Draft, Inc. share my information?

1536 views
  Because we value all of our users and their privacy, it is our strict policy never to release any of our customers’ information to any third party for any purpose. For more detailed information, please read our online privacy policy ....
Posted in: Sales, Web Store

Orange arrow How long does it take to download the installer?

3049 views
  Download times will depend on the speed of your Internet connection and the size of the file you're downloading. If you have a high-speed internet connection, you should be able to download our software installers in under 10 minutes...
Posted in: Sales, Web Store

Orange arrow How do you ship and how much does it cost?

3337 views
  Within the continental US and Canada, we use UPS. Shipping rates vary based on your postal code. Options are Ground, 2-Day, 3-Day and Overnight. Shipments outside the continental US and Canada are sent via FedEx. Shipping rates vary based on your country and postal code. Before you check out, you...
Posted in: Sales, Web Store


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