Support Center > Knowledge Base> Category: Getting Help
Category: Getting Help
19 Articles
Orange arrow Can I come to your office for customer support?

7026 views
  Yes, we do provide in-person customer support. In-office support sessions are accommodated from 9AM to 1130AM and 3PM to 5PM Monday - Friday. We don't require that you make an appointment but without one you may have to wait until a technician becomes available. If you'd like to set up an appoint...
Posted in: Getting Help
Tagged: support, office


Orange arrow Where is the Final Draft manual?

18647 views
  Manuals for Final Draft 10 / 9 / 8 and Tagger are HERE....
Posted in: Getting Help

Orange arrow I need help and I want to talk to someone. Which of your phone numbers should I dial?

9249 views
  The sales line (800-231-4055 or +1-818-995-8995) is for English-only calls about: purchasing software or other products; upgrading; where to buy; program registration and ownership; order status; a lost customer number; company policies; our involvement with school programs, film festival...
Posted in: Getting Help

Orange arrow How can I reach Final Draft by telephone?

4279 views
  Activations: 818-789-6281. Customer support: 818-906-8930 8:30AM to 5:30PM Mon. - Fri. (PST). Sales: 818-995-8995 and 800-231-4055 8:30AM to 5:30PM Mon. - Fri. (PST)....
Posted in: Getting Help
Tagged: support


Orange arrow Final Draft 8 How-to Videos

30995 views
  Installing Final Draft -- Downloadable Version Installing Final Draft -- Box Version Getting Started Using and Creating Templates Customizing the Toolbar -- Macintosh Note: These videos will play on the YouTube page. We recommend setting your YouTube player to 720p. IMPORTANT: Live technica...
Posted in: Getting Help

Orange arrow Telephone Support

3657 views
  Telephone support is available to registered customers with Final Draft 10 / 9 / 8 and Final Draft mobile products. Our hours are 8:30AM to 5:30PM Mon. - Fri. (PST) at 818-906-8930. NOTE: All support for Final Draft 7 and earlier, including software activation, has been discontinued. You may find ...
Posted in: Getting Help

Orange arrow What does it mean to register, activate, install, etc.?

16796 views
  1. Registration: A one-time-only process that tells us you bought a copy of Final Draft what your unique Customer Number is. Your information is put into our secure database so we know who you are when you contact us for support, updates or upgrades. You don't have to register but you won't be able...
Posted in: Getting Help

Orange arrow Final Draft 9 How-to Videos

20390 views
  How to Create Custom Elements How to Clean a Corrupt Script How to Customize Your Toolbar -- Windows How to Customize Your Toolbar -- Mac How To View Scenes -- Windows How to Use the ScriptNotes™ Marker Navigator -- Windows How to Use the ScriptNotes™ Marker Navigator -- Mac How ...
Posted in: Getting Help, Videos

Orange arrow Can I put someone else on my account so they can get support?

6960 views
  No. Final Draft is single-user license software. If your name is the one on the account, you're the sole owner and the only person who can get support. It doesn't matter what your relationship to that person is; whose computer it is; where the computer is; who paid for the software; who doe...
Orange arrow How can I contact Final Draft Customer Support?

7433 views
  If you can't find the answer to your question in the Knowledge Base or in the manual, you can submit a question to us through the free email service. Please give us as much computer information as possible and describe your issue in as much detail as you can. Even if you think something is irrelev...
Posted in: Getting Help

Orange arrow I need help with Final Draft 7. What can I do?

5095 views
  All support for Final Draft 7, including software activation, has been discontinued. You may find solutions to problems in the online knowledge base or in the PDF manual found on the installation CD....
Posted in: Getting Help

Orange arrow Final Draft 7's Help section won't open on Windows.

5330 views
  Here's the fix: Go to Start > Run and type in the word "cmd" (without quotes); Press Enter and a Command window will open; Leave the Command window open and come back to this web page; Highlight and copy this text string (Control+C): regsvr32 %systemroot%\system32\hhctrl.ocx Go back ...
Posted in: Getting Help

Orange arrow How can I submit a suggestion?

3097 views
  The easiest way is to click HERE; your request will be forwarded to our programming department. Please note that this is for product requests only. If you have any questions about an existing feature, you'll need to contact our support department. We welcome any thoughts you have -- we're always ...
Posted in: Getting Help

Orange arrow I sent an email to customer support but I never got a reply.

3608 views
  We're not able to address technical problems sent via email to info@finaldraft.com sales@finaldraft.com support@finaldraft.com techsupport@finaldraft.com feedback@finaldraft.com help@finaldraft.com pleeeeeeeeeeeeeeeeeeeeeeasehelpme@finaldraft.com helpmeorillkillmyself@finaldraft.com help...
Posted in: Getting Help

Orange arrow International users: Translate this knowledge base into your language

5309 views
  At the bottom left of this page, click the Select Language dropdown menu to display a list of languages. Choose the language you want and this entire knowledge base will be translated....
Posted in: Getting Help


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