Support Center > Knowledge Base> Category: Crashes / Freezes
Category: Crashes / Freezes
35 Articles
Orange arrow I get a crash with Final Draft 7 on OS X when I choose a certain character from the SmartType list.

3350 views
  This was a known issue that has been resolved, although the fix is not available for Final Draft 7. Information on upgrading to Final Draft 10 is HERE. The problem occurs if The SmartType item (such as a Character Name) starts with a special character (such as an umlaut, Ã); or The Smart...
Tagged: FD7, SmartType, crash


Orange arrow I get a runtime error when I launch Final Draft 7.

4935 views
  This runtime error can occur if you've moved the Final Draft executable file... ...from the Final Draft 7 folder on the hard drive to the Desktop in an attempt to create a shortcut. The quick way to find out if this is the case is to right-click on the "shortcut." Left-click on Properties and if...
Orange arrow When a file does unexpected and bad things.

7783 views
  Your file is most likely corrupt. Any kind of computer file can become corrupted over time and it's difficult to pinpoint why or when it happened. It can occur when a file is worked on over a long period of time (and most screenplays are written over long periods of time), when the file is stored o...
Orange arrow I upgraded to Windows 10 (or Windows 8) and now Final Draft 10/ 9 won't open.

8056 views
  This can occur if the operating system upgrade has left the computer without a default printer. Restart your computer; Click on the Start button and type, then locate and open Devices and Printers; Right-click on a printer driver -- any one will do; Choose Set as Default; Close this window; ...
Orange arrow Final Draft crashes when I select all of the text and choose Copy.

4306 views
  This can occur if the first paragraph of a script is a Character (scripts aren't supposed to start with a character name). Insert a Scene Heading, Action or Transition above the character name and the program will no longer crash on Select All > Copy....
Orange arrow Final Draft crashes on launch or shortly after launch in Windows

2716 views
  Final Draft needs a default printer driver to be selected. Go to the Start menu; Type "Control Panel" (without quotes) and open that window; Choose View devices and printers; Right-click any printer driver and left-click Set as Default Printer; Close Devices and Printers. When you try to ...
Orange arrow FD8 for Mac crashes on save.

4193 views
  This issue was resolved with the release of 8.0.3.1 (Mac OS X 10.12 - Sierra* / 10.11 - El Capitan / 10.10 - Yosemite / 10.9 - Mavericks / 10.8 - Mountain Lion / 10.7 - Lion / 10.6.8 - Snow Leopard and 8.0.1 (Mac OS X 10.4.11 - 10.6). The full installer is free and available HERE. You do not need ...
Tagged: FD8, update, crash


Orange arrow My script crashes when I open it or edit it in the Final Draft Writer app for iPad.

5663 views
  The first thing to do is reboot the device. Detailed information is available from CNET.com: http://www.cnet.com/how-to/how-to-fix-95-percent-of-ios-app-crashes/ Another possible cause of a crash is that the file was not created or last edited on Final Draft 10 / 9 / 8 or the Final Draft Writer....
Orange arrow Final Draft on macOS (Sierra / 10.12) crashes when I try to export a script as another file format.

2852 views
  Due to changes in the Sierra operating system, the File > Export command in Final Draft 9.0.9 (and earlier) and Final Draft 8 on macOS (Sierra / 10.12) does not work. If you have Final Draft 9, download and install the free 9.1 update to remedy this problem. There will be no update to Final Dr...
Orange arrow Tagger 1 crashes when I import a script.

4343 views
  We have found an issue with Tagger 1.2.2: When you import a script with Transition paragraph that are either 8 characters long: FADE IN: FADE TO: BACK TO: or 13 characters long: MATCH CUT TO: the program will crash. If you need to continue using Tagger 1, the simple workaround is to ...
Orange arrow Final Draft 8 for Windows crashes when I try to save a Script Report.

3455 views
  This is a known issue that has been resolved in a newer version of Final Draft. Information on upgrading is HERE. If choose not to upgrade, the workaround is to copy and paste the contents of the Script Report into a new Final Draft document and save this file. IMPORTANT: Live technical support (...
Tagged: report, crash


Orange arrow Final Draft 7 crashes on my Mac after I enter the Customer Number into the Setup Assistant.

6719 views
  Final Draft 7 is not supported on Mac OS X 10.12 (Sierra), 10.11 (El Capitan), 10.10 (Yosemite), 10.9 (Mavericks), 10.8 (Mountain Lion) or 10.7 (Lion), it's too old. If you need to run Final Draft on a computer with one of these operating systems, you will want to upgrade to FD10, which is compatib...
Orange arrow Final Draft 7 on OS X crashes on launch or when I try to activate.

6085 views
  Final Draft 7 is not compatible with Mac OS X 10.12 (Sierra), 10.11 (El Capitan), 10.10 (Yosemite), 10.9 (Mavericks), 10.8 (Mountain Lion) or 10. 7 (Lion). It is supported on 10.4.11 - 10.6.8. NOTE: All support for Final Draft 7, including software activation, has been discontinued. You may find s...
Tagged: font, FD6, Courier, FD7, crash


Orange arrow Final Draft 9 crashes when I type or save as PDF.

10814 views
  This was a known crash issue that was addressed in an update. See How do I update Final Draft 9? for more information. For more information, see How do I update Final Draft 9?...
Orange arrow Final Draft on macOS (Sierra / 10.12) crashes when I try to print, use print commands for a PDF or export a script.

6360 views
  Due to changes in the operating system, the print, print-to-PDF and export commands in Final Draft 9.0.9 (and earlier) and Final Draft 8 on macOS (Sierra / 10.12) do not work. If you have Final Draft 9, download and install the free 9.1 update to remedy this problem. There will be no update to Fi...

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