Where can I find my Final Draft Customer Number?

Article ID: 942  

Question
Where can I find my Final Draft Customer Number?

Answer

Your Customer Number is required for ALL customer support correspondence and is your proof of ownership of the Final Draft license. Make sure to write it down on paper and keep it in several different safe places.

  • FD10 download: In the emailed receipt.
  • FD10 gift card: On the back (after the coating has been scratched off).

The number looks like this: XFD?-AB1C-AO1A-OABC-ABCD.

OR open Final Draft and go to Help > Get Help (Windows) or the Final Draft 10 menu > About Final Draft (Mac).

  • FD9 box: On the back of the QuickStart guide.
  • FD9 download: In the emailed receipt.

The number looks like this: 9FD?-AB1C-AO1A-OABC-ABCD.

OR open Final Draft and go to Help > Get Help (9.0.6 and later) or Help > Customer Support (9.0.5 and earlier).

  • FD8 box: On the pink sheet in the disk case.
  • FD8 download: In the emailed receipt.

The number looks like this: 8FD-123-456-789-123.

OR open Final Draft and go to Help > Customer Support.

  • FD7 box: On the CD-ROM jacket or on the back of the "Getting Started" booklet.
  • FD7 download: In the emailed receipt (most likely from The Writers Store).

The number looks like this: 7FD-123-456-789-123.

OR open Final Draft and go to Help > Customer Support.

  • FD6: On the registration card in the box. The number looks like this: FD6-123-456-789-123.

OR open Final Draft and go to Help > Technical Support.

  • FD5: On the registration card in the box. The number looks like this: FD5-123-456-789-123 or FDU-012-345-678-109.

OR open the program and go to Help > Technical Support (Windows) or Apple menu > About Final Draft > Support (Mac).

NOTE: Final Draft 6 and older are no longer supported so Customer Numbers that start with FD6, FD5, FDU, FDM or FDW will not be recognized by our web-based support services.

  • FD4: You may or may not have a Customer Number. Only if you received the program on CD would you have a number; if you have a CD your Customer Number looks like this: FDM-123-456-7890 (Mac) or FDW-123-456-7890 (Windows). It would be on the registration card in the box and on a sticker on one of the covers of the manual.

If you don't have a Customer Number you may still be eligible to upgrade to the current version of Final Draft. Please call 800-231-4055 or 818-995-8995 and a salesperson will be happy to help you.

  • FD3 / 2 / 1: Did not ship with Customer Numbers.

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If you're registered but can't find your Customer Number, click HERE.


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Views: 81372 Created on: Dec 28, 2009