When you copy and paste your Customer Number from another screen, you might inadvertently copy unseen spaces, commas, dashes, etc.) as well, which will result in an invalid number. Carefully typing the number in will give you the best results.
NOTE: Live support for Final Draft 7 has been discontinued. You will still be able to install, activate and use FD7 on appropriate computers but email, chat and telephone support is no longer available. Live activation assistance will be available via phone (818-789-6281) and email and chat (links on the left side of this page) until June 14, 2017.