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I need help and I want to talk to someone. Which of your phone numbers should I dial?

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Question
I need help and I want to talk to someone. Which of your phone numbers should I dial?

Answer

The sales line (800-231-4055 or +1-818-995-8995) is for English-only calls about:

  • purchasing software or other products;
  • upgrading;
  • where to buy;
  • program registration and ownership;
  • order status;
  • a lost customer number;
  • company policies;
  • our involvement with school programs, film festivals, contests, sponsorships and trade shows;
  • all other non-technical questions and issues not related to the installation, operation or maintenance of Final Draft software.

This line is available 8:30AM to 5:30PM Mon. - Fri. (PT).

The support line (818-906-8930) is for English-only calls about:

  • installing or uninstalling Final Draft software or updates;
  • opening or using Final Draft software;
  • any of Final Draft software's functions or commands;
  • file management, backup and distribution (i.e. locating backup files, saving a script to a network drive, emailing a script,etc.);

This line is available 8:30AM to 5:30PM Mon. - Fri. (PT).

Support is available only for registered Final Draft 9 / 8 and FD Mobile customers.

We also offer an extensive interactive troubleshooter, chat support and email support. Links to these services are on the left side of this page.

Please note that our customer support covers issues with the software; script style questions (i.e. how to write a subtitled dream sequence for a particular studio, how to write a love scene for a particular soap opera) are beyond the scope of our service.

The activation line (818-789-6281) is for calls about activating and deactivating Final Draft 10 / 9 / 8. No technical support is available at this phone number.

NOTE: Live support for Final Draft 7 has been discontinued. You will still be able to install, activate and use FD7 on appropriate computers but email, chat and telephone support is no longer available. Live activation assistance will be available via phone (818-789-6281) and email and chat (links on the left side of this page) until June 14, 2017.

 


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Article Details
Views: 8243 Created on: Dec 28, 2009
Date Updated: Apr 13, 2017
Posted in: Getting Help

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