Support Center > Knowledge Base> Article: When I try to activate Final Draft 10 / 9 on my Mac, I get this: "Activation server failed with the

When I try to activate Final Draft 10 / 9 on my Mac, I get this: "Activation server failed with the following error message: Error:[0, 0, 0]***Error code was: 0”

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Question
When I try to activate Final Draft 10 / 9 on my Mac, I get this: "Activation server failed with the following error message: Error:[0, 0, 0]***Error code was: 0”

Answer

Follow these steps to remove the activation files from your computer:

  1. Close Final Draft, if it's open;
  2. Open a Finder window, click Go from the menu bar at the top of your screen and click Computer;
  3. Open Macintosh HD > Library > Preferences > FLEXnet Publisher > FLEXnet;

(NOTE: If you do not see the FLEXnet Publisher folder or the FLEXnet folder, skip Steps 1-7 and reinstall Final Draft. Instructions are below Step 7.)

  1. These files should be in the FLEXnet folder:
  • fnldrft_009b4d00_event.log
  • fnldrft_009b4d00_tsf.data
  • fnldrft_009b4d00_tsf.data_backup.001

  1. Move all three files to the Trash;
  2. Empty the Trash;
  3. Open FD10 / 9 and try to activate.

If this doesn't work or the Flexnet folder or the fnldrft files aren't there:

  1. Download the FD10 installer from HERE; download the FD9 installer from HERE;
  2. Run the installer, open Final Draft and try to activate again.

If this doesn't work:

  1. Follow the instructions in this article to thoroughly uninstall FD from the computer: How do I thoroughly uninstall FD10 / 9 from a Mac? Do not reinstall the program yet;
  2. Temporarily lower your system security by following these instructions: When I install Final Draft, I get a message stating that Final Draft can't be opened because it is from an unidentified developer.
  3. Reinstall FD10 / 9 and try activating again.
  4. Reset your system security, if desired.

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Article Details
Views: 29633 Created on: Mar 28, 2014
Date Updated: Nov 16, 2016
Tagged: flexera, 000


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