Support Center > Knowledge Base> Article: Why can't I connect to my partner with CollaboWriter?

Why can't I connect to my partner with CollaboWriter?

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Question
Why can't I connect to my partner with CollaboWriter?

Answer

The CollaboWriter feature found in FD 8 / 7 is problematic when used on high-speed internet networks such as cable and DSL.  Even with the steps outlined below, it may not work.

We are developing a new version of C'Writer that will be able to take advantage of high-speed internet connections.  It will be made available in a future iteration of Final Draft.

Unitl then, we recommend join.me, a feature-rich and free desktop-sharing application that does what C'Writer wants to do but can't.  There is very little setup time and enables one writer to write in Final Draft remotely on his or her partner's computer.

If you want to troubleshoot C'Writer:

The problem is that your high-speed router will deliver an unusable IP address to Final Draft and the firewall will block traffic through the port CollaboWriter is trying to use.

If the person who wants to host a CollaboWriter session goes to Tools > CollaboWriter > Host Session and the IP address given is 192.x.x.x, 172.x.x.x, 169.x.x.x or 10.x.x.x, the computer is behind a router (or the internet service provider is using a proxy server). These are non-routable (private) IP addresses and CollaboWriter can't work automatically with them.

If you use a router you must get your computer's real-world IP address and if your firewall is on you must open Port 5001. If you do not know how to do this, we recommend that you get help from a knowledgeable person or follow these directions carefully. Refer to your router's and/or firewall's documentation for more precise information.

NOTE: These instructions are for the default firewalls built in to the Windows and Macintosh operating systems. If you are using a third-party firewall program, consult its documentation for equivalent information.

NOTE: Final Draft support staff may not be able to help you with your internet hardware or software configuration beyond these instructions.

  • If you have Windows, are hosting Collabowriter and your computer is connected directly to a modem, click HERE.
  • If you have Windows, are hosting Collabowriter and your computer is connected to a router connected to a modem, click HERE.
  • If you have Macintosh, are hosting Collabowriter and your computer is connected directly to a modem, click HERE.
  • If you have Macintosh, are hosting Collabowriter and your computer is connected to a router connected to a modem, click HERE.

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Views:7509 Created on:Dec 28, 2009
Posted in: Features

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