Support Center > Knowledge Base> Article: Why can't I connect to my partner with CollaboWriter?

Why can't I connect to my partner with CollaboWriter?

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Question
Why can't I connect to my partner with CollaboWriter?

Answer
CollaboWriter may have difficulty connecting if the host's computer connects to the internet via a hardware broadband router and/or a software firewall is enabled. The router will deliver an unusable IP address to Final Draft and the firewall will block traffic through the port CollaboWriter is trying to use.

If the person who wants to host a CollaboWriter session goes to Tools > CollaboWriter > Host Session and the IP address given is 192.x.x.x, 172.x.x.x, 169.x.x.x or 10.x.x.x, the computer is behind a router (or the internet service provider is using a proxy server). These are non-routable (private) IP addresses and CollaboWriter can't work automatically with them.

If you use a router you must get your computer's real-world IP address and if your firewall is on you must open Port 5001. If you do not know how to do this, we recommend that you get help from a knowledgeable person or follow these directions carefully. Refer to your router's and/or firewall's documentation for more precise information.

NOTE: These instructions are for the default firewalls built in to the Windows and Macintosh operating systems. If you are using a third-party firewall program, consult its documentation for equivalent information.

NOTE: Final Draft support staff may not be able to help you with your internet hardware or software configuration beyond these instructions.
  • If you have Windows, are hosting Collabowriter and your computer is connected directly to a modem, click HERE.
  • If you have Windows, are hosting Collabowriter and your computer is connected to a router connected to a modem, click HERE.
  • If you have Macintosh, are hosting Collabowriter and your computer is connected directly to a modem, click HERE.
  • If you have Macintosh, are hosting Collabowriter and your computer is connected to a router connected to a modem, click HERE.

Applies to
v.8 / 7 / 6

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Views:7387 Created on:Dec 28, 2009
Posted in: Features

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