Support Center > Knowledge Base> Article: When I launch Final Draft 7 for Mac, I get a -4960 error code.

When I launch Final Draft 7 for Mac, I get a -4960 error code.

Article ID: 236 Email Print
Question
When I launch Final Draft 7 for Mac, I get a -4960 error code.

Answer

Final Draft 7 is not supported on Mac OS X 10.12 (Sierra), 10.11 (El Capitan), 10.10 (Yosemite), 10.9 (Mavericks), 10.8 (Mountain Lion) or 10.7 (Lion), it's too old. If you need to run Final Draft on a computer with one of these operating systems, you will want to upgrade to FD10, which is compatible with 10.12 / 10.11 / 10.10 / 10.9.

If you're on OS X 10.6.8 or older:

This issue can usually be resolved by repairing permissions.

  1. Go to Mac HD / Applications / Utilities / Disk Utility;
  2. Choose the First Aid tab;
  3. Select your boot disk. It'll probably be listed as Mac HD;
  4. Click Verify and Repair Permissions.
  5. It may take some time to complete and when it's done, restart your computer.
  6. Go to Mac HD / Users / username / Library / Preferences and if it's there drag com.finaldraft.fd7.plist to the Trash;
  7. Empty the Trash.

Final Draft should now launch without any problems.

NOTE: All support for Final Draft 7 and older has been discontinued.


Related articles...

Article Details
Views: 6166 Created on: Dec 28, 2009
Date Updated: Mar 21, 2017
Posted in: Error Messages

Poor Outstanding